The Handbook of Human Services ManagementFocusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook is accompanied by an Instructor's Manual. |
Contents
Part 1 Dimensions of Human Services Management | 1 |
Purposes Practice and Prospects in the 21st Century | 3 |
Chapter 2 General Themes in the Evolution of Human Services Administration | 29 |
Chapter 3 Human Services Administration and Organizational Theory | 53 |
Chapter 4 The Structure and Financing of Human Services Organizations | 81 |
Chapter 5 What Human Services Managers Do and Why They Do It | 101 |
Part 2 Managing for Performance | 117 |
Chapter 6 Organizational Climate and Culture and Performance in the Human Services | 119 |
Part 4 Developing and Managing Programs and Resources | 319 |
Chapter 15 Managing the Planning Process | 321 |
Chapter 16 Program Planning and Management | 339 |
Chapter 17 Confronting Fundraising Challenges | 351 |
Developing and Managing a Vital Resource | 373 |
Chapter 19 Managing Financial Resources | 387 |
Part 5 Leadership in the Agency Environment | 409 |
Understanding External and Natural Environments | 411 |
Chapter 7 Leadership and Performance in Human Services Organizations | 143 |
The Critical Role of Information | 165 |
Chapter 9 Developing Information Technology Applications for PerformanceOriented Management in a Global Environment | 183 |
Part 3 Developing and Empowering Staff and Volunteers | 207 |
Chapter 10 Motivating Work Performance in Human Services Organizations | 209 |
Chapter 11 Social Psychological Perspectives of Workforce Diversity and Inclusion in National and Global Contexts | 239 |
Administrative Issues | 255 |
Chapter 13 Supervision Development and Training for Staff and Volunteers | 283 |
Chapter 14 Managing for Diversity and Empowerment in Human Services Agencies | 295 |
Chapter 21 Building Community Partnerships and Networks | 435 |
Chapter 22 Policy Advocacy and Lobbying in Human Services Organizations | 455 |
Practice Trends and Management Education | 471 |
Chapter 23 Practitioners Views on the Future of Human Service Management | 473 |
Identifying and Overcoming Current Barriers in Social Work Management Education | 483 |
| 503 | |
About the Editor | 513 |
About the Contributors | 515 |
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Common terms and phrases
activities Administration in Social advocacy African American agency’s application approach assessment Austin behavior board members budget chapter child welfare clients climate collaboration competencies consumers contingency theory contracts diversity effective employees empowerment environment evaluation example federal focus for-profit foster care funding fundraising Gibelman Glisson goals groups human services administration human services agencies human services managers human services organizations implementation important individuals involves Journal leaders leadership learning Mary Parker Follett ment mental health Mor Barak motivation networks nizations norms orga organization’s organizational climate organizational culture outcomes performance performance appraisal perspective practice Press problems relationships responsibility Review role Sage sector service delivery skills social service social welfare social workers staff strategic planning structure sumers supervisors task theory Thousand Oaks tion tional Total quality management U.S. Census Bureau volunteers York zations