Public Productivity Handbook, Second Edition,Anyone hoping to improve teamwork, performance, and budgeting, training, and evaluation programs in their organization should look no further. Completely revised, Public Productivity Handbook, Second Edition defines the role of leadership, dimensions of employee commitment, and multiple employee-organization based relationships for effective internal and external connections. It's coverage of new and systematic management approaches and well-defined measurement systems provides guidance on correct utilization of human resources that ensure improvements in productivity and performance. The authors discuss such topics as citizen-driven government and performance, public sector values and productivity, privatization, and productivity barriers in the public sector. |
Contents
Management for Productivity | 1 |
Public Productivity in the Classical Age of Public | 17 |
Performance Measurement and Citizen Participation | 31 |
Public Sector Values and Productivity | 65 |
Privatization 83 | 83 |
Public Management of Privatization and Contracting | 107 |
Productivity Barriers in the Public Sector | 139 |
The Implementation Game | 165 |
Benefit Cost Analysis | 405 |
Challenges and Opportunities | 431 |
The Human Side of Productive Work Environments | 447 |
The New American Workplace | 463 |
Broadening Workplace Participation | 481 |
Merit Pay and Employee Performance | 499 |
Nonmonetary Incentives for Productivity Enhancement | 515 |
Training and Development for Productivity | 529 |
Government Reinvention | 181 |
The Leadership Challenge | 205 |
Measurement and Analysis | 231 |
Dealing | 247 |
Pragmatic Support for Better Government | 263 |
StakeholderDriven | 285 |
The Measurement of Human Services | 311 |
Performance Measurements Accountability and Improving | 333 |
Performance Productivity and Budgeting | 377 |
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Common terms and phrases
accountability achieve American analysis approach assessment Available balanced scorecard behavior benefits budget bureaucracy citizens commitment contracting cost decision e-government economic effectiveness efficiency efforts employees enhance environment ethics evaluation example factors federal focus function goals GPRA groups Halachmi Handbook Hatry Holzer impact implementation important increase individual information technology initiatives innovation internal involved issues labor labor-management learning managerial ment merit pay monitoring motivation National nonprofit operations organizational outcomes participation performance measurement Performance-Based Budgeting personnel perspective political practice private sector problems productivity improvement professional Public Admin Public Administration public agencies public managers public organizations Public Product public sector public service reform reinvention relationship requires responsibility reward role social indicators stakeholders strategic planning strategies theory Thousand Oaks Total Quality Management U.S. Census Bureau values workers workforce workplace York
References to this book
Measuring Performance in Public and Nonprofit Organizations Theodore H. Poister Limited preview - 2008 |
Managing Performance: International Comparisons Geert Bouckaert,John Halligan No preview available - 2008 |