Reinventing Government in the Information Age: International Practice in IT-Enabled Public Sector ReformRichard Heeks Will information technology help reinvent government? It might, but only if it is correctly managed. This book provides a new model for management of information age reform, based on international case-studies drawn from the US, UK, mainland Europe, and developing countries. It offers practical guidance and analytical insights and will be of value to practitioners, students, educators and researchers in both public administration and information systems. |
Contents
Section 19 | |
Section 20 | |
Section 21 | |
Section 22 | |
Section 23 | |
Section 24 | |
Section 25 | |
Section 26 | |
Section 9 | |
Section 10 | |
Section 11 | |
Section 12 | |
Section 13 | |
Section 14 | |
Section 15 | |
Section 16 | |
Section 17 | |
Section 18 | |
Section 27 | |
Section 28 | |
Section 29 | |
Section 30 | |
Section 31 | |
Section 32 | |
Section 33 | |
Section 34 | |
Section 35 | |
Section 36 | |
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Reinventing Government in the Information Age: International Practice in IT ... Richard Heeks No preview available - 1999 |
Common terms and phrases
accountability agencies analysis andthe applications approach automation Barbados budget business process reengineering central centralised Chapter citizens components computerised conceptionreality gaps conceptions consultants context cost countries create database decentralisation decision democratisation described dimensions efficiency electronic democracy evaluation example failure framework Ghana governmentwide identified implementation improve increasing information age reform information systems information systems professionals information technology informationsystems infrastructure inhouse integrated internal Internet inthe issues ITPOSMO Johannesburg levels Malawi Management Information objectives ofthe outcomes outsourcing participation performance measurement personnel perspective planning political politicians private sector problems professionals programme public sector organisations public sector reform public service publicservice realities recognised reengineering reform initiatives Reinventing Government requirements senior managers SISP skills staff stakeholders strategic information systems strategy structures success systems development systems lifecycle technical techniques thepublic thepublicsector tothe Transformed Universal Service Agency users