Reinventing Government in the Information Age: International Practice in IT-Enabled Public Sector ReformRichard Heeks Will information technology help reinvent government? It might, but only if it is correctly managed. This book provides a new model for management of information age reform, based on international case-studies drawn from the US, UK, mainland Europe, and developing countries. It offers practical guidance and analytical insights and will be of value to practitioners, students, educators and researchers in both public administration and information systems. |
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Reinventing Government in the Information Age: International Practice in IT ... Richard Heeks No preview available - 1999 |
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accountability activities agency analysis applications automation Barbados budget business process reengineering central centralised centres Chapter citizens computerised Conception-reality gaps conceptions consultants context cost create database decentralisation decision democratisation described developing countries dimensions efficiency electronic democracy evaluation example existing factors failure focus framework identified implementation improve increasing information age reform Information Society information systems professionals information technology infrastructure internal Internet issues ITPOSMO Malawi Management Information Systems MPCCs objectives Office outcomes outsourcing participation performance measurement personnel planning political potential private sector problems professionals programme Public Administration public healthcare public sector organisations public sector reform public service realities reengineering reform initiatives Reinventing Government result role senior managers SISP skills South Africa staff stakeholders strategic information systems strategy structures success systems development systems thinking technical techniques Transformed users