Casino Security and Gaming SurveillanceAlmost all incidences of cheating, theft, fraud, or loss can be detected through the surveillance of critical transactions, audit observations, and reviews of key metrics. Providing proven-techniques for detecting and mitigating the ever-evolving threats to casino security, this book covers the core skills, knowledge, and techniques needed to protect casino assets, guests, and employees. Drawing on the authors six decades of combined experience in the industry, Casino Security and Gaming Surveillance identifies the most common threats to casino security and provides specific solutions for addressing these threats. From physical security and security management to table and gaming surveillance, it details numerous best practice techniques, strategies, and tactics, in addition to the metrics required to effectively monitor operations. The authors highlight valuable investigation tools, including interview techniques and evidence gathering. They also cover IOU patrol, tri-shot coverage, surveillance audits, threat analysis, card counting, game protection techniques, players club theft and fraud, surveillance standard operating procedures, nightclub and bar security, as well as surveillance training. Complete with a glossary of gaming terms and a resource-rich appendix that includes helpful forms, this book covers everything surveillance and security professionals need to know to avoid high-profile incidents, costly compliance violations and damage to property and revenue. It‘s professionals like Al and Derk who personify the professionalism that is crucial when establishing and operating modern casino security and surveillance departments. This book will quickly become the Bible for any security and surveillance officer. |
Contents
Camera Operational Techniques | 3 |
Game Protection | 21 |
Internal Theft and Fraud | 49 |
Security Surveillance | 77 |
Standard Operating Procedures | 81 |
Investigations | 97 |
Surveillance Training and Education | 105 |
Statistical Information and Analysis | 111 |
Table Game Fills CreditsDrops and Money | 173 |
Managing and Controlling Incidents | 181 |
Removing Undesirables | 187 |
Arrests and Detainments | 203 |
Theft Larceny and Other Property Crimes | 211 |
The Major Security Incident | 223 |
Training Gaming Security Officers | 229 |
Common Casino Scams and Crimes | 239 |
Surveillance in the Future | 119 |
Physical Security in Gaming Operations | 125 |
The Gaming Security Officers Role | 127 |
Security Patrols and Assignments in the Gaming Environment | 137 |
Alcohol and the Gaming Environment | 161 |
Managing Casino Security | 251 |
Additional Forms and Resourc es | 267 |
Glossary of Gaming Terms | 283 |
Back cover | 289 |
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Common terms and phrases
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