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The strategic management process
Cohesion case study Telkom SA Limited
Strategic direction and environmental analysis
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achieve activities balanced scorecard business units chapter chosen strategy competencies competitive advantage competitors corporate governance cost leadership customers differentiation discussed economic employees ensure environmental analysis evaluation external environment factors fixed-line focus focus strategy focuses functional areas functional tactics global grand strategies Group Horizontal integration human resources identified Imperial Car important industry innovation internal investment King II Report long-term goals market share Matrix ment mission statement needs NFP organisations operations organisational culture organisational structure performance phase Pick n Pay product or service profit pursue QSPM relationships resource allocation responsibility reward systems SABMiller sation share options shareholders short-term objectives South Africa SPACE Matrix specific stakeholders strategic control strategic direction strategic intent strategic management process strategic plan strategy formulation strategy implementation Strategy in Action successful strategy implementation suppliers SWOT analysis Telkom tion top management Total quality management Toyota value chain vision Vodacom