Sales Management

Front Cover
Routledge, 1998 - Business & Economics - 433 pages
Sales Management is a complete and practical handbook for all involved in the field of selling. It is an essential source book, a complete sales management course and a consultant's detailed plan in one volume.

The sales manager needs all the skills and qualities of the salesperson in order to get things done by effective management of an often quite diverse team of people. The emphasis in his or her role is on planning, controlling, monitoring, managing and motivating their sales force. Step-by-step, the book provides detailed guidance to the practicalities of organization and management, including selection, training, motivation, communication and control. The author also gives in-depth analysis to such vital topics as forecasting and sales promotions, the use of planning and control forms and alternative sales distribution methods, such as franchising.

It will be key reference and reading for every practising sales manager at area manager level and above in large corporations, and the field or local manager in smaller companies with less structured organizations.
 

Contents

Preface
1
Functions and Organization of the Sales Force
2
Developing a Motivating Sales Environment
33
Sales Recruitment and Training
111
Planning Forecasting and Performance Monitoring
177
Management and Control of the Sales Force
235
Developing the Business
297
Index
424
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