Quality Management Systems: A Practical Guide

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CRC Press, Sep 26, 2000 - Business & Economics - 296 pages
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Do you remember the first time you drove a car? To prepare for this you probably read the drivers manual, watched movies, practiced in your driveway, and endlessly discussed the impending event with your friends. The result - you knew a lot about the theory of driving, you just didn't know how to translate that theory into practice. Quality Management poses a similar problem to many organizations.
The time has come to put Quality Management theory to use. Since the early 1980s, you may have read books and journals, attended seminars and training sessions, or watched films and videos about Quality Management. Once again you must make the jump from theory to application. Quality Management Systems: A Practical Guide for Improvement makes it possible.
This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The fork shaped model includes:
oThe Handle - Management's Commitment to Transformation
oThe Neck - Management's Education
oProng One - Daily Management
oProng Two - Cross-Functional Management
oProng Three - Policy Management
Quality Management Systems: A Practical Guide for Improvement supplies an integrated approach that explains the theory and how to put it into practice using a step-by-step method.
 

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Contents

I
1
II
13
III
18
IV
19
V
28
VI
29
VII
31
VIII
33
XXXV
133
XXXVI
134
XXXVII
141
XXXIX
142
XL
144
XLI
145
XLII
153
XLIII
160

IX
39
X
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XII
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XIV
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XVII
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XVIII
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XX
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XXI
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XXII
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XXIV
63
XXV
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XXVI
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XXVII
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XXVIII
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XXIX
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XXX
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XXXI
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XXXII
129
XXXIII
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XXXIV
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XLIV
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XLV
165
XLVI
171
XLVII
183
XLVIII
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XLIX
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L
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LI
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LII
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LIV
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LV
242
LVII
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LVIII
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LIX
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LX
261
LXI
267
LXII
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LXIII
275
LXIV
277
Copyright

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About the author (2000)

Howard S. Gitlow is a professor at the University of Miami.

Rosa Oppenheim is a professor at Rutgers University.

Alan Oppenheim is a professor at Montclair State University.

David Levine is a professor at Baruch College.