Managing Change: Cases and Concepts

action agers airline behavior BOAC Bob Galvin British Airways business units challenge change effort change process commitment communication company's competitive corporate costs create culture develop division effective employees example executive EXHIBIT firm focus Fuji Xerox Galvin global brand sponsors goals going Harvard Business School Harvard College Hospital implementation improve individual internal involved issues Jack Welch Jacobs Suchard Kroger leaders Leadership through Quality learning Magowan manufacturing meeting ment Micro Switch million mindset Motorola nization orga organizational change Paul Galvin percent ployees problems quality program renewal residents responsibility role Rothmeier Safeway says senior managers share Sigtek Smithers staff strategy structure success task force things tion tive top management Total Quality values vice president vision statement visionary White Cap workers Xerox