Managing Change: Cases and Concepts

action activities asked become began begin behavior believed build called challenge commitment communication competitive continued corporate costs create culture decisions develop direction division effective effort employees example executive EXHIBIT experience faced feel final firm focus force future Galvin global goals going ideas implementation important improve increased individual initial internal involved issues lead leaders leadership learning less look major managers manufacturing means meeting ment middle million months move operations organization organizational percent performance plant position present problems question residents responsibility role Safeway says senior share Smithers staff statement strategy structure success task things tion trying understanding units values vice vision White Xerox