ManagementCompletely updated and revised, this eleventh edition arms managers with the business tools they’ll need to succeed. The book presents managerial concepts and theory related to the fundamentals of planning, leading, organizing, and controlling with a strong emphasis on application. It offers new information on the changing nature of communication through technology. Focus is also placed on ethics to reflect the importance of this topic, especially with the current economic situation. This includes all new ethics boxes throughout the chapters. An updated discussion on the numerous legal law changes over the last few years is included as well. Managers will be able to think critically and make sound decisions using this book because the concepts are backed by many applications, exercises, and cases. |
Contents
PART ONE CHAPTER 1 Introducing Management | 1 |
PART THREE PLANNING | 7 |
Organizations in the New Workplace | 10 |
PART FIVE LEADING | 13 |
The Management Process | 16 |
Developing Managerial Skills and Competencies | 22 |
Management Learning Review | 23 |
MANAGEMENT CHAPTER 2 Management Learning Past to Present | 27 |
Attracting a Quality Workforce | 292 |
Maintaining a Quality Workforce | 300 |
Management Skills and Competencies | 306 |
PART FIVE CHAPTER 13 Leading and Leadership Development | 309 |
Learning From Others Leaders Provide | 310 |
Leadership Traits and Behaviors | 316 |
Personal Leadership Development | 324 |
LEADING CHAPTER 14 Individual Behavior | 335 |
Learning From Others There Are Many Pathways | 28 |
EvidenceBased Management | 44 |
Ethics and Social Responsibility | 52 |
Ethics in the Workplace | 58 |
Social Responsibility and Corporate | 66 |
Corporate Governance | 72 |
PART TWO CHAPTER 4 Environment Sustainability and Innovation | 77 |
Green Management | 91 |
Management Learning Review | 99 |
ENVIRONMENT CHAPTER 5 Global Management and Cultural Diversity | 103 |
Learning About Yourself Cultural Awareness | 105 |
Global Business Environments | 111 |
Why Small Businesses Fail | 144 |
Management Learning Review | 150 |
PART THREE CHAPTER 7 Information and Decision Making | 155 |
Information and Managerial Decisions | 162 |
The DecisionMaking Process | 169 |
Management Learning Review | 178 |
PLANNING CHAPTER 8 Planning Processes and Techniques | 183 |
Learning From Others Think Now | 184 |
Types of Plans Used by Managers | 190 |
Strategy and Strategic Management | 205 |
Retrenchment and Restructuring Strategies | 219 |
Management Learning Review | 227 |
PART FOUR CHAPTER 10 Organization Structures and Design | 233 |
Horizontal Organization Structures | 244 |
Management Learning Review | 253 |
ORGANIZING CHAPTER 11 Organization Culture and Change | 257 |
Learning About Yourself Tolerance | 259 |
Multicultural Organizations | 266 |
Learning About Yourself Professionalism | 285 |
Management Learning Review | 355 |
Learning About Yourself Engagement | 361 |
330 | 368 |
Teams and Teamwork | 386 |
Learning About Yourself Team Contributions | 387 |
SelfManaging Teams | 394 |
Norms and Cohesiveness | 400 |
Management Learning Review | 407 |
Networking | 413 |
CrossCultural Communication | 419 |
Managing Conflict | 426 |
Negotiation Pitfalls | 432 |
PART SIX CHAPTER 18 Control Processes and Systems | 439 |
Learning From Others Control Leaves No Room | 440 |
Management Learning Review | 456 |
Management Skills and Competencies | 458 |
CONTROLLING CHAPTER 19 Operations and Services Management | 461 |
Operations Management Essentials | 464 |
Work Processes | 476 |
MANAGEMENT CASES FOR CRITICAL | 482 |
SelfTest Answers AN1 | 1 |
| 39 | |
Chapter Cases | 50 |
Global Green USAGreener Cities for | 4 |
SprinklesLeading a Sweet Trend | 12 |
Amazon comOne EStore to Rule Them All | 18 |
NetflixMaking Movie Magic | 24 |
The Three DoctorsDetermined | 30 |
The Dog Ate My Laptop | 48 |
Common terms and phrases
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