books.google.co.za - Many people assume that good communicators possess an intrinsic talent for speaking and listening to others, a gift that can't be learned or improved. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas...http://books.google.co.za/books/about/Messages.html?id=bUDNZkqUt0AC&q=hidden&utm_source=gb-gplus-shareMessages
